Pre-orders

What does pre-order mean?

You can get early access to next season's most wanted pieces before they sell out.

When will my pre-order item arrive?

As soon as your item has been released and is ready to be shipped, you'll receive an email with the estimated delivery date.

When do I have to pay?

Pre-order items require full payment at checkout.

Can I cancel a pre-order?

You might be able to cancel your item before we prepare your order. Please send your request to our Customer Service team at support@khbbydesign.com, and we will do our best to fulfil your request.

Can I change my shipping address?

Please send your request to our Customer Service team at support@khbbydesign.com, and we will do our best to fulfil your request.

Are pre-order items refundable?

Yes, just make sure items meet the conditions of our Returns Policy.

Will pre-order items be shipped with my other orders?

No, they will be delivered separately according to the expected release date.

Is there a limit on purchasing pre-order items?

There may be order limits on some pre-order items. This is so everyone has a chance to purchase the pieces they love.